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Customer Service Representative II

Company: Rockford Mutual Insurance Company
Location: Rockford
Posted on: November 22, 2021

Job Description:

Recently named one of the Best Places to Work in Insurance, Rockford Mutual Insurance Company has an opportunity for a Claims Customer Service Representative II.Along with a competitive salary based on experience, Rockford Mutual Insurance Company provides a broad offering of benefits. We also provide training and development opportunities including certification courses and exams onsite through The Institutes. Our associates enjoy our family-oriented, fun, friendly, casual work environment. All of this is in addition to our comprehensive benefits package that includes Medical, Dental, Vision, Disability, Life, Paid Vacation, Paid Sick Leave, Paid Personal Days, Paid Volunteer Days, Profit Sharing, and a great 401(k) plan with company match.SUMMARYThis position is responsible for fielding incoming calls from our customers, claimants and agents. Many times, the Customer Service Representative is the first voice to the customer. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity, and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers' needs and wants, you will deliver a service experience that exceeds expectations and makes it easy for customers and agents to do business with us. In additional to the incoming calls, this associate will be responsible for tracking and reporting on several key claim functions.EDUCATIONAssociate Degree preferred. Two+ years of customer service, preferably in the Insurance Industry.POSITION REQUIREMENTS-- A desire to enter the Insurance Industry and continue education in this field.-- A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.-- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.-- Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.-- Superb listening skills and professional oral & written communication skills, with a focus on empathy in order to gain the trust of the caller.-- Proficient in Microsoft Word and PowerPoint. Strong excel skills preferred.PRIMARY RESPONSIBILITIES-Answer incoming calls from customers, claimants or agents, while providing exceptional customer service which may require transfer to another party or in-take of a new loss.- Handle low-complexity auto losses, setting appropriate reserves and resolving the claim.-Create new losses in the claim system and send agent acknowledgement for each new loss-Periodically assist other departments with specific tasks as needed.-Performs other work-related tasks as requested or requiredJob Type: Full-timePay: $17.00 - $19.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfit sharingTuition reimbursementVision insuranceSchedule:Monday to FridaySupplemental Pay:Bonus payEducation:Associate (Preferred)Experience:Customer Service: 2 years (Preferred)Work Location: One location

Keywords: Rockford Mutual Insurance Company, Rockford , Customer Service Representative II, Hospitality & Tourism , Rockford, Illinois

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