Customer Service Representative
Company: Alorica
Location: Rockford
Posted on: January 15, 2021
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Job Description:
Job DescriptionGET TO KNOW ALORICA At Alorica, we only do one
thing - make lives better, one interaction at a time. We're a
global leader in customer service and experience, serving the
world's biggest brands with tens of thousands of employees in
hundreds of locations around the globe. JOB SUMMARY Your mission
(should you choose to accept it) is to offer customer support
through phone, email, online chat or social media to customers who
have questions, concerns or confusion around a particular product
or service. You're literally the voice of the brand, and a strong
relationship between our clients and their customers starts with
you. So only the awesome need apply. KEY JOB RESPONSIBILITIES *
Talks to customers over the phone, email, online chat or social
media to resolve their questions or concerns * Maintains and
updates customer information as necessary * Calmly attempts to
resolve and de-escalate any issues * Escalates calls to supervisor
when necessary and appropriate * Responds to requests for
assistance and/or possible processing of credit card authorizations
* Tracks call-related information for auditing and reporting
purposes * Provides feedback reports on call issues related to
downtime and/or training issues * Upsells to customers as necessary
WHY JOIN ALORICA? Every day, we aim to live up to our mission of
creating insanely great customer experiences. But as Alorica
employees, giving back matters just as much - that's why we're so
proud of Making Lives Better with Alorica , a non-profit, 501(c)(3)
organization dedicated to providing assistance to employees, their
families and the people, organizations and communities who support
them. Simply put, we want to make lives better...one interaction at
a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee,
you may receive: * Paid training * Flexible training schedules *
Medical and dental benefits * Paid time off * Paid holiday and sick
time * Retirement planning options (401(k)) * Employee discounts
through client programs Working at Alorica means potentially having
the freedom to explore all kinds of career options - from customer
service, training, and tech support, to management, recruiting and
more. Alorica offers fun, challenging opportunities to pursue your
professional goals, and we want you to have fun and succeed -
because when you're at your best, that's when we're at our best. So
what do you say? Ready to take the next step? JOB REQUIREMENTS
Minimum Education and Experience: * High School Diploma or GED
required; college degree preferred * Customer service experience a
plus * Phone-related customer service a major plus * Familiarity
with Microsoft Windows, Word, and Excel applications * Bilingual
language skills a plus Knowledge, Skills and Abilities: * Stellar
customer service skills - and an overwhelming desire to make lives
better, one interaction at a time * Ability to use phone and
computer systems * Excellent oral and written communication skills
* Strong listening/comprehension skills * Ability to stay composed
and objective * Conversational, patient and confident, with a
positive attitude WORKING CONDITIONS Work Environment * A climate
controlled, contact center environment - filled with amazing
people, incredible career opportunities and the occasional
dance-off * Constant usage of phone and computer systems Physical
Demands Constant sedentary work. You'll typically be sitting for
most of the time, so be sure to get up and stretch once in a while.
Your circulatory system will thank you. DISCLAIMER: The above
information on this description has been designed to indicate the
general nature and level of work performed by employees in this
classification. It is not designed to contain or be interpreted as
an exhaustive list of all responsibilities, duties and
qualifications required of employees assigned to this job. TAKE THE
NEXT STEP Let's make lives better. Let's defy the status quo. And
let's go beyond thinking outside the box - and decide to obliterate
the box instead. You ready? Let's do this. Equal Opportunity
Employer - Veterans/Disabled
Keywords: Alorica, Rockford , Customer Service Representative, Hospitality & Tourism , Rockford, Illinois
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here to apply!
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