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Customer Service Specialist, Rockford

Company: SPX Flow
Location: Rockford
Posted on: May 16, 2020

Job Description:

SPX FLOW, Inc. (NYSE: FLOW) innovates with customers to help feed and enhance the world by designing, delivering and servicing high value solutions at the heart of growing and sustaining our diverse communities. The company's product offering is concentrated in rotating, actuating and hydraulic technologies, as well as automated process systems, into food and beverage, industrial and power and energy markets. SPX FLOW has approximately $2 billion in annual revenues with operations in more than 30 countries and sales in more than 150 countries.

OPPORTUNITY SNAPSHOT

Using professional communication skills, the Customer Service Specialist requires the ability to accurately enter sales orders on all of our product lines offered through the SPXFLOW Rockford, Illinois facility, and respond to customer requests within a reasonable and timely manner.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Essential job functions will include:

* Answering phone calls, emails and other requests while processing orders for our channel partner and customers

* Provide aftermarket support on all of our product lines. Research serial numbers to provide detail on specific products. Assist in parts identification as well as offer alternatives when the need arises.

* Expedite customer's sales orders in a timely manner with the appropriate feedback to the customer. Communicate with manufacturing and shipping employees regarding the customer's delivery requirements.

* Complete sales credits, debits and RGA's (Return Goods Authorization) by preparing appropriate reports and issuing authorized credit to customers.

* Prepare quotations providing price and delivery dates. Prepare Order Changes for customer by contacting the appropriate department manufacturing manager.

* Completes special assigned projects from department manager and provides training and assistance for other associates.

* Conflict and Dispute Resolution with our channel partners, customers, operations and sales team

KNOWLEDGE, SKILLS & ABILITIES

Work assignments require the ability to respond to a high level of phone calls, emails and other requests while maintaining excellent rapport with our Channel Partners and customers. This includes the ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions and the ability to deal with problems involving a few concrete variables in standardized situations.

The Customer Service Specialist must offer strength in the following competencies:

* Adaptability - Maintaining effectiveness when experiencing major changes in work environment. Adjusting effectively to work within new structures, processes, requirements or cultures.

* Building Customer Loyalty - Effectively meeting customer needs. Building productive customer relationships. Taking responsibility for customer satisfaction and loyalty.

* Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations. Communicating in a focused and compelling way that drives others thoughts and actions engages the audience and helps them understand retain the message.

* Continuous Improvement - Originating action to improve existing conditions and processes. Identifying improvement opportunities sent. Generating ideas and implementing solutions.

* Continuous Learning - Actively identifying new ideas for learning. Regularly creating and taking advantage of learning opportunities. Using newly gained knowledge and skill on the job and learning through their application.

* Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.

* Initiating Action - Taking prompt action to accomplish objectives. Taking action to achieve goals beyond what is required. Being proactive.

* Managing Work - Effectively managing one's time and resources to ensure the work is completed efficiently.

* Work Standards - Setting high standards of performance for self and others. Assuming responsibility and accountability for successfully completing assignments or tasks. Self-imposing standards of excellence rather than having standards imposed.

WORKING CONDITIONS

The working conditions described here are representative of those an employee may encounter while

performing the principal duties and responsibilities of the job. The performance of this position normally requires exposure to a typical manufacturing area which, under certain conditions, requires the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection.

The temperature of the primary work area may be affected by outside temperatures and machining. Industrial lighting provided. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPX FLOW VALUES

SPX Flow employees are expected to behave in accordance with our company values:

* Think all customer, all the time.

* Embrace teamwork with no borders.

* Be obsessed with being the best.

* Own your actions.

* Ask the hard question.

* Do the right thing, always!

* Appreciate the moment.

QUALITY

Quality encompasses all aspects of SPX's business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.

SPX Flow is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, gender, age, disability, protected veteran status, or any other reason prohibited by law.

#LI-190031086_SC1

Keywords: SPX Flow, Rockford , Customer Service Specialist, Rockford, Hospitality & Tourism , Rockford, Illinois

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