Customer Service Specialist, Rockford
Company: SPX Flow
Posted on: May 16, 2020
SPX FLOW, Inc. (NYSE: FLOW) innovates with customers to help
feed and enhance the world by designing, delivering and servicing
high value solutions at the heart of growing and sustaining our
diverse communities. The company's product offering is concentrated
in rotating, actuating and hydraulic technologies, as well as
automated process systems, into food and beverage, industrial and
power and energy markets. SPX FLOW has approximately $2 billion in
annual revenues with operations in more than 30 countries and sales
in more than 150 countries.
Using professional communication skills, the Customer Service
Specialist requires the ability to accurately enter sales orders on
all of our product lines offered through the SPXFLOW Rockford,
Illinois facility, and respond to customer requests within a
reasonable and timely manner.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Essential job functions will include:
* Answering phone calls, emails and other requests while processing
orders for our channel partner and customers
* Provide aftermarket support on all of our product lines. Research
serial numbers to provide detail on specific products. Assist in
parts identification as well as offer alternatives when the need
* Expedite customer's sales orders in a timely manner with the
appropriate feedback to the customer. Communicate with
manufacturing and shipping employees regarding the customer's
* Complete sales credits, debits and RGA's (Return Goods
Authorization) by preparing appropriate reports and issuing
authorized credit to customers.
* Prepare quotations providing price and delivery dates. Prepare
Order Changes for customer by contacting the appropriate department
* Completes special assigned projects from department manager and
provides training and assistance for other associates.
* Conflict and Dispute Resolution with our channel partners,
customers, operations and sales team
KNOWLEDGE, SKILLS & ABILITIES
Work assignments require the ability to respond to a high level of
phone calls, emails and other requests while maintaining excellent
rapport with our Channel Partners and customers. This includes the
ability to apply commonsense understanding to carry out detailed
but uninvolved written or oral instructions and the ability to deal
with problems involving a few concrete variables in standardized
The Customer Service Specialist must offer strength in the
* Adaptability - Maintaining effectiveness when experiencing major
changes in work environment. Adjusting effectively to work within
new structures, processes, requirements or cultures.
* Building Customer Loyalty - Effectively meeting customer needs.
Building productive customer relationships. Taking responsibility
for customer satisfaction and loyalty.
* Communication - Clearly and succinctly conveying information and
ideas to individuals and groups in a variety of situations.
Communicating in a focused and compelling way that drives others
thoughts and actions engages the audience and helps them understand
retain the message.
* Continuous Improvement - Originating action to improve existing
conditions and processes. Identifying improvement opportunities
sent. Generating ideas and implementing solutions.
* Continuous Learning - Actively identifying new ideas for
learning. Regularly creating and taking advantage of learning
opportunities. Using newly gained knowledge and skill on the job
and learning through their application.
* Contributing to Team Success - Actively participating as a member
of a team to move the team toward the completion of goals.
* Initiating Action - Taking prompt action to accomplish
objectives. Taking action to achieve goals beyond what is required.
* Managing Work - Effectively managing one's time and resources to
ensure the work is completed efficiently.
* Work Standards - Setting high standards of performance for self
and others. Assuming responsibility and accountability for
successfully completing assignments or tasks. Self-imposing
standards of excellence rather than having standards imposed.
The working conditions described here are representative of those
an employee may encounter while
performing the principal duties and responsibilities of the job.
The performance of this position normally requires exposure to a
typical manufacturing area which, under certain conditions,
requires the use of personal protective equipment such as safety
glasses with side shields and mandatory hearing protection.
The temperature of the primary work area may be affected by outside
temperatures and machining. Industrial lighting provided.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required
of personnel so classified. Reasonable accommodations may be made
to enable qualified individuals with disabilities to perform the
SPX FLOW VALUES
SPX Flow employees are expected to behave in accordance with our
* Think all customer, all the time.
* Embrace teamwork with no borders.
* Be obsessed with being the best.
* Own your actions.
* Ask the hard question.
* Do the right thing, always!
* Appreciate the moment.
Quality encompasses all aspects of SPX's business, and every
employee shares the responsibility to prevent the occurrence of any
nonconformity relating to product, process and the quality system.
All employees have an obligation to identify and record any such
nonconformity, and through designed channels, initiate and
SPX Flow is an equal opportunity employer and makes employment
decisions without regard to race, color, religion, national origin,
gender, age, disability, protected veteran status, or any other
reason prohibited by law.
Keywords: SPX Flow, Rockford , Customer Service Specialist, Rockford, Hospitality & Tourism , Rockford, Illinois
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