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Healthcare Associate - relevant experience required (January 2020)

Company: Accolade
Location: Rockford
Posted on: November 9, 2019

Job Description:

As an Accolade Health Assistant, you will be a trusted go-to resource who helps our clients with any issues related to their health or health benefits. You'll have the opportunity to help clients get the right care at the right time--- no problem is too big or too small.

*A day in the life---*

**Be a trusted advisor for our client's healthcare needs by:**

- Engaging with clients and understanding their needs
- Understanding our clients' needs by being an active listener and communicator
- Operate from a perspective of truly caring about our clients and creating value for them
- Ability to listen, talk, and type all at once through multi-channel communications
- Be available when clients need us

**Delighting Clients**

- Create a personalized & memorable experience with Accolade
- Build relationships through listening, honesty and empathy
- Support clients by helping to translate their benefits package and care plans in a way that they can take appropriate actions
- Responsible for satisfying future and current client needs by delivering exceptional client service on a day to day basis
- Keep our promises

**Delivering Interventions**

- Support clients to navigate the complex health care system
- Working on behalf of our clients for their health care needs with others (vendors, carriers, providers, etc.)

**Driving better client outcomes**

- Leverage technology and internal resources to provide data-driven and fact-based information focused on getting to best results for clients
- Influence care by educating clients, providing options, and assisting with navigating the healthcare system
- Use problem solving and critical thinking capabilities to identify and understand barriers of care support clients
- Assist with improved health and financial outcomes
- Influence care by educating clients, providing options, and assisting with navigating the healthcare system

Keywords: Accolade, Rockford , Healthcare Associate - relevant experience required (January 2020), Healthcare , Rockford, Illinois

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