Remote Healthcare Support Operations Specialist

Company: VirtualVocations
Location: Rockford
Posted on: May 15, 2022

Job Description:

A health care performance improvement company is in need of a Remote Healthcare Support Operations Specialist.

Core Responsibilities Include:
Monitoring CRM software, Customer Support email, responding promptly to user inquiries
Performing first-level core troubleshooting and triage on software problems for internal and external users
Monitoring ticket queue volumes and working with team to ensure SLA's are met
Required Skills:

Ability to analyze and triage issues
Knowledge of computer and technology products
Analytical and organizational skills with very strong attention to detail
Strong MS Excel skills
Excellent writing and communication skills
Ability to multitask in fast-paced dynamic environment

Keywords: VirtualVocations, Rockford , Remote Healthcare Support Operations Specialist, Healthcare , Rockford, Illinois

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