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Associate Director - Sustainment Services Manager - Rockford

Company: UTC Aerospace Systems
Location: Rockford
Posted on: December 10, 2018

Job Description:

Associate Director - Sustainment Services Manager

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Business Unit UTC Aerospace Systems
Req ID 74946BR Date posted 10/24/2018 City Windsor Locks
State/Province Connecticut

When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

At UTC Aerospace Systems, we're ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It's this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words "reliable" and "dependable" to describe you, you could be a good fit for our team!

UTAS is currently searching for a Sustainment Services Program Manager to join our Sustainment Services team; location of the position can be flexible to other business sites within the company. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose UTAS as the place to build a rewarding career, while helping create and deliver aerospace and sustainment solutions that our global customers demand so that our world keeps moving and stays connected. It's an exciting time to become a part of our team. Join us and discover how high your career can soar at UTAS.

Sustainment Services will be a significant catalyst for new business growth. Our focus is to support the customer after they purchase our products for their platforms. To that end, we are seeking a Program Manager to work with our key customers to develop and establish the long-term sustainment and support programs necessary for their current and future success.

Primary Responsibilities:

  • Work with, and across, all Business Units (BUs) to identify long-term sustainment revenue opportunities for our products.
  • Assist in development of sustainment strategies that include a combination of field service support, public/private partnerships (PPP), managed repair programs, managed product obsolescence, and performance-based logistics (PBL) programs.
  • Assist BUs in the establishment of long-term sustainment contracts with their customers
  • Work with customers to understand short- and long-term sustainment challenges and develop solutions that are tailored to their needs --- Exhibit the leadership and communication skills to deliver a product that meets customer expectations.
  • Build strong and extensive working relationships internally and externally.

    Basic Qualifications:

  • Proven ability to lead cross functional or multi-domain teams
  • Strong understanding of the industry, customer, and competition
  • Strong understanding of government contracting, especially operating and negotiating FAR Part 12 and FAR Part 15 contracts
  • Team player that possess skills in strategy development and negotiation, with a firm grasp of program financial/schedule performance, to ensure establishment of programs that are worth winning and can be successfully executed by BUs
  • Extreme level of customer focus and the successful candidate must be able to demonstrate skill in customer relationship development and customer problem solving
  • Demonstrated ability to work with unclear requirements and develop creative solutions for addressing customer challenges
  • Excellent oral, written, and presentation communications skills are required along with the ability to establish effective communication and working relationships with all levels and functions of customer organizations, as well as within UTAS
  • Works with little supervision.

    Preferred skills:

  • 10+ years experience, aftermarket military experience
  • Understanding of DoD Maintenance, Repair, and Overhaul (MRO) process.


  • Bachelor's Degree in Engineering or Business from and Accredited Institution is required
  • A Master's Degree in Engineering or Business is preferred

    Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

  • Background check and drug screen required (every external new hire in the U.S.
  • Drug Screens for re-hires only performed for previous employees who have been gone from company for more than 1 year

    United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

    Note to candidates regarding interview scams: We'd like to make it clear that UTC Aerospace Systems never asks candidates for money. If you've been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Please report any suspicious activity to Talent Acquisition.

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    Keywords: UTC Aerospace Systems, Rockford , Associate Director - Sustainment Services Manager - Rockford, Executive , Rockford, Illinois

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