Program Manager

Company: PG Forsta
Location: Chicago
Posted on: June 2, 2025

Job Description:

Company DescriptionPG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.Our Mission:We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.Our Values:To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.What We're Looking ForWe're seeking asenior-level Program Managerto lead complex, cross-solution implementations for enterprise healthcare clients. This individual will drive alignment across multiple internal teams, manage high-impact client relationships, and bring a strategic lens to the delivery of solutions such as Consumer Experience, the High Reliability Platform (HRP), HX Platform, iRound, Post-Discharge Calls, and more.You'll serve as the face of Press Ganey to the client program team-bringing structure, insight, and trusted partnership to help our clients meet their organizational goals.Key Responsibilities
  • Program Leadership:Serve as the central point of coordination for enterprise healthcare client programs spanning multiple Press Ganey solutions and workstreams.
  • Client Partnership:Build and maintain strong relationships with client stakeholders at all levels, from operational leads to executive sponsors. Act as a trusted advisor and strategic partner throughout the lifecycle of the program.
  • Governance & Communication:Establish and manage program governance structures, including steering committees, integrated project plans, risk logs, and executive updates.
  • Cross-Functional Coordination:Collaborate closely with product delivery teams, implementation consultants, analytics, client success partners, and other stakeholders to ensure aligned, high-quality delivery.
  • Strategic Thinking:Understand the client's strategic goals and how Press Ganey's solutions support those goals. Translate complex client challenges into actionable implementation plans.
  • Change Management:Help clients navigate organizational change related to new tools, workflows, and cultural transformation.
  • Continuous Improvement:Contribute to the ongoing refinement of Press Ganey's program delivery model and best practices. Help shape scalable, repeatable approaches for future enterprise implementations.Qualifications
    • 8+ years of experience in program management, client delivery, or consulting-ideally in healthcare, health IT, or enterprise SaaS.
    • Deep understanding of the healthcare landscape-particularly hospital systems, clinical workflows, and quality improvement initiatives.
    • Proven success managing multi-workstream programs with multiple internal and external stakeholders.
    • Excellent communication, facilitation, and executive presence; able to synthesize complex topics for diverse audiences.
    • Strong organizational and project management skills, with comfort managing ambiguity in dynamic environments.
    • Experience with enterprise tools such as Salesforce, Smartsheet, Jira, or similar is a plus.
    • Familiarity with Press Ganey's product suite or similar healthcare performance improvement tools is a plus.
    • Bachelor's degree required; Master's degree in Healthcare Administration, Public Health, or related field preferred.Who You Are
      • A strategic thinker with a bias for action
      • A connector who builds trust and drives collaboration
      • A problem solver who thrives in complexity
      • A natural leader who brings calm and clarity to cross-functional teams
      • Passionate about improving the healthcare experience for patients and providers alikeDon't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Additional Information for US based jobs:Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.The expected base salary for this position ranges from $81,000to $121,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.All your information will be kept confidential according to EEO guidelines.Our privacy policy can be found here:

Keywords: PG Forsta, Rockford , Program Manager, Executive , Chicago, Illinois