Automotive Service Manager
Company: Grote Auto - Rockford
Location: Rockford
Posted on: April 23, 2024
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Job Description:
If you're a mechanically-minded car enthusiast with stellar
customer service skills, this job is for you! Our dealership seeks
an automotive service advisor who loves greeting customers,
assessing customer needs and scheduling appointments for our
capable service technicians. In this role, you'll use your product
knowledge as a service advisor and draft cost estimates, evaluate
warranty protections, and coordinate necessary repairs. If you're
confident you're the one we need to fill this promising position,
apply now!
Responsibilities:
--- Lead vehicle pick-up efforts by coordinating efforts with auto
service porters and customers
--- Appropriately file all automotive documents such as maintenance
records, invoices, repair orders, and more
--- Schedule appointments for service technicians
--- Verify warranty protections, review service contract coverage,
create cost estimates, and all other documentation to facilitate
vehicle service work
--- Resolve customer complaints and make follow-up calls to
facilitate a positive service center experience
Qualifications:
--- Must have problem-solving and computer skills, including
proficiency in Microsoft Excel, Word, and other fundamental
programs
--- Previous experience working as a service technician or in a
service department a plus
--- Excellent organizational, interpersonal, and communication
skills are necessary
--- Possess a valid, state-issued driver's license and acceptable
driving record
--- Have a high school diploma or GED equivalent
About Company:
Who is Grote Automotive? Fred Grote has been in the car business
for over 25 years. He opened his 1st store in Fort Wayne, IN in
2008. Growing from 25 cars a month to 200 he opened a 2nd store in
Warsaw, IN. After Great success there his 3rd store came to
Rockford, IL. The 4th and 5th stores have just arrived in IN in
2022 as well. We plan to open 1 more in 2024. We opened here in
Rockford in December 2020 and have been growing FAST. We specialize
in solving transportation problems that most dealerships can't.
Keywords: Grote Auto - Rockford, Rockford , Automotive Service Manager, Executive , Rockford, Illinois
Click
here to apply!
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