Automotive Service Manager
Company: Grote Auto
Location: Cherry Valley
Posted on: November 26, 2022
Due to the restraints of this platform on compensation I want to
note we are 100% negotiable on salary and gross profit percentage
comp. If you have the goods, we will pay for it! Pat McNamar,
Managing Partner, Grote Automotive
Not your ordinary Service Director position. Grote Automotive is
currently a 5-store group with 4 stores in IN and 1 in IL. We are
hiring a Service Director to oversee operations in our warranty and
reconditioning dept. This position is the direct report from the
Service Manager and Parts Manager along with the entire service
operation.--We are unique in that we do No Customer Pay service
work. The peskiest part of service is the customers! I joke but we
all understand the struggle.--We are currently reconditioning 150
cars monthly for this one store and will soon need to raise the bar
to 250 as we add a store. Our only customer is the sales dept.--We
just purchased a new property right near our current location and
are in the midst of a build-out. We have a basketful of benefits.
We are widely negotiable on compensation. The closest to the ideal
fit will be paid as needed. A salary mixed with a portion of the
profits is the plan.--We may consider a relocation package as well.
Check out the list of items below. We have our bar set high. This
store currently has 2 managing partners in it so the consistency is
second to none. There is a lot to digest here. If you think you
have what it takes to be the very best of the best then toss your
hat in the ring. Here's to wishing you luck and I look forward to
hearing from you!
--- Full oversight of all service and parts operations.
--- Reconditioning speed to the front line.
--- Continued research on technology to further improve efficiency
--- Ensure staffing levels are maintained and that there is an
adequate backup for each position.
--- Ensure progression path training and certification process is
--- Promote teamwork through all levels of associates.
--- Participate in the selection and hiring process.
--- Train and mentor.
--- Provide competency-based feedback to associates.
--- Take action to determine the most appropriate solution to the
--- Ensure adequate production capacity levels for each line and
assist with production planning.
--- Identify problems either through reporting or direct
interaction on the shop floor.
--- Provide vision and guidance to the reconditioning team in
meeting performance metrics.
--- Positively reinforce and engage the team regarding quality,
production, and cost objectives.
--- Participate in and lead continuous improvement efforts.
--- Train and mentor associates on problem-solving.
--- Inspect repair orders daily for legibility, accuracy, and
--- Inspect and maintain the cleanliness, organization, and
appearance of all service areas in accordance with state and
federal OSHA laws to ensure a professional, safe environment for
customers and employees.
--- 5 years min experience in service management.
--- 5 years min experience in project management.
--- History of managing large teams.
--- Demonstrated abilities utilizing technology the company
utilizes accurately, timely, and consistently.
--- A minimum of 5 years in service and/or project management.
--- 5 plus years of managing teams of similar sizes.
--- The Ideal candidate will have 5+ years of experience in
managing Automotive Fixed operations or equivalent in high-volume
--- Prior experience at Carmax, Carvana, Vroom, or other
reconditioning centers is preferred.
--- Bachelor's in business operations or supply chain management is
--- Experience in building and managing high-performance teams.
--- Strong drive for continuous improvement.
--- Comfortable with managing complex processes.
--- Hands-on mentality, someone who is not afraid to jump in at any
stage of a process when needed.
--- Proven ability to obtain project deliverables and company
--- Valid in-state driver's license.
--- Must be able to work with minimal supervision.
--- Must be able to work accurately, efficiently, and have strong
--- Must have the ability to remain flexible in work assignments,
schedules, and have the ability to multitask when necessary.
--- Must have good written and oral communication and strong
--- Strong attention to detail.
--- Sense of urgency.
--- Typing - the ability to type efficiently.
--- Mathematics - using mathematics to solve problems.
--- Accounting - knowledge of basic accounting principles.
Who is Grote Automotive? Fred Grote has been in the car business
for over 25 years. He opened his 1st store in Fort Wayne, IN in
2008. Growing from 25 cars a month to 200 he opened a 2nd store in
Warsaw, IN. After Great success there his 3rd store came to
Rockford, IL. The 4th and 5th stores have just arrived in IN in
2022 as well. We plan to open 2 more in 2023. We opened here in
Rockford in December 2020 and have been growing FAST. We specialize
in solving transportation problems that most dealerships can't.
We are a dealer FOR THE PEOPLE. We Believe EVERYONE deserves to
drive a nicer, newer car!
Keywords: Grote Auto, Rockford , Automotive Service Manager, Executive , Cherry Valley, Illinois
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