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Customer Service Manager - North America (Hybrid Eligible)

Company: Pentair
Location: Delavan
Posted on: June 23, 2022

Job Description:

We have an opportunity for a Customer Service Manager to join our Residential & Irrigation Flow customer service team for North America in Delavan, WI. This growing business manufactures sustainable pump solutions for homes, irrigation, agricultural, RV, and marine usage. You will lead a team of motivated and engaged customer service and sales support professionals, through subordinate supervisors. We are looking for a strategic and transformational leader to reimagine and execute continuous improvement projects to achieve our goals of service and quality productivity to drive profitability objectives.*** Once successfully onboarded, this role can work #hybrid up to 3 days/week (2 days on-site in Delavan, WI required). ***You Will

  • Develop and coach a customer service team, through subordinate supervisors, to drive a cultural change that embraces continuous improvement to improve quality, delivery, and cost.
  • Manage the Customer Service Team in the day-to-day customer assistance functions, i.e., order entry, customer resolutions, shipment accuracy resolution, pricing discrepancy resolution.
  • Maintain situational awareness of the activity in the Customer Service Department and prioritize and direct the activities of the staff to meet departmental goals most efficiently.
  • Manage Past Due report and collaborate with sales and operations to ensure timely shipment of expedited shipments, and feedback to customers and Pentair Sales Force.
  • Manage Customer Service budget and participate in Sales, Inventory & Operations Planning (SIOP) meetings.
  • Participate in vendor agreement reviews with sales and shipping and make any changes in SAP.Key Qualifications
    • Have earned a Bachelor's (B.A. or B.S.) degree in a related field.
    • Have 5+ years of leadership experience in a fast-paced customer service environment.
    • Knowledge of product manufacturing and shipping procedures is preferred.
    • Experience utilizing SAP. Equivalent ERP experience may be considered.
    • Excellent communication and presentation skills, including strong active listening skills, and ability to influence at all levels of the organization cross-functionally.
    • An energetic, resourceful, and hands-on individual with a strong bias for action, commits fully to stretch goals, and dedicated to developing and delivering outstanding results.At Pentair, you will work along-side passionate problem-solvers who are committed to the future and are focused on creating a healthier world for all. With approximately 11,250 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. We bring water to life!As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, a generous 401(k) and ESPP to help you save for retirement, plus paid time off and wellness programs to encourage a healthy work/life balance.Pentair is an Equal Opportunity Employer Diversity And InclusionWith our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.We take ongoing action to improve the diversity of our workforce by:
      • Ensuring leadership involvement and ownership
      • Attracting and retaining diverse talent at all levels
      • Fostering a globally aware, inclusive culture
      • Ensuring our practices are fair and non-discriminatory

Keywords: Pentair, Rockford , Customer Service Manager - North America (Hybrid Eligible), Executive , Delavan, Illinois

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