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Catering and Conference Services Manager - The Abbey Resort on Geneva Lake - Fontana, WI

Company: Benchmark Hospitality
Location: Fontana
Posted on: January 15, 2022

Job Description:

Come be a part of something bigger!More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed. Come be a part of our "Be the Difference" culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn't love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more detailsAre you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to Be The Difference by creating memorable experiences in the lives of all we serve.

    As part of the Benchmark global hospitality and Abbey Resort family you are considered to be a 'transformational agent' for our guests and 'the best of the best'! You will have the opportunity to join an incredibly talented team at an all service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests' expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.

    Every Guest, Every Employee, Every Time!

    We offer an array of great benefits for all Abbey employees including on property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Caf-- Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. Hotel room discounts are available to employees and immediate family members at Benchmark properties. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley. For our full-time employees, we offer competitive and comprehensive medical, dental, life, disability, retirement and 401K benefits.

    If you are ready to come Be The Difference - apply now!What you will have an opportunity to do:BASIC FUNCTION: The Catering and Conference Services Manager is responsible for assisting the Director of Catering to ensure booked affairs are in compliance with property policy while maintaining high standards of quality and efficiency. Maintaining optimum guest satisfaction and meeting or exceeding overall profitability objectives.We are looking for a highly motivated and analytical individual with experience in creating and managing luxury catering events to join our team as Catering Sales Manager. The Catering Sales Manager is a key position that will be responsible for selling revenue generating catered events to include, but not limited to weddings, social, meetings & conference events with all relevant profit driving components. In addition, the position will detail, service, and plan for the success of these events with collaboration of key departments to achieve maximum profitability and guest satisfaction. The successful candidate will be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team.Your Role:
    • You will oversee the coordination and successful execution of all programs/services contracted through the catering department.
    • You will help to rectify any deficiencies for improvement with respective operational departments and work especially closely with the banquets department.
    • You will work closely with the Sales teams to build relationships with area businesses, associations and SMERF entities to develop the social business segment to support the revenue goals of the resort.
    • You will coordinate and communicate with outside vendors to maximize relationships, profitability, performance, and service standards.
    • You will have a genuine internal drive that demonstrates consistent regard and dedication to guests and the organization by being engaged, interested, and productive.
    • You will maintain a working knowledge of the marketplace; actively and collaboratively assists in building the best practices necessary for the resort's success.
    • You will possess strong organizational skills and be detail-oriented in order to ensure cooperation and coordination with other departments/managers in the daily flow of our Resort's Operations.ENVIRONMENT:Indoor environment with carpeted surfaces. Well-lit with good ventilation. Property venue touring and event oversight will include both indoor and outdoor venues, and all-weather conditions.We are an Equal Opportunity EmployerM/F/D/VWhat are we looking for?QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:
      • High school diploma or equivalent.
      • College degree preferred or equivalent work experience.
      • Working knowledge of a hotel.
      • Highly developed communication skills.
      • Computer literate in Microsoft Word, Publisher and able to learn the Delphi system
      • 1 - 2 years previous experience in the hospitality industry.
      • CMP certificate desirable, but not necessaryBenchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Benchmark Hospitality, Rockford , Catering and Conference Services Manager - The Abbey Resort on Geneva Lake - Fontana, WI, Executive , Fontana, Illinois

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