RockfordRecruiter Since 2001
the smart solution for Rockford jobs

Director of Rooms - The Abbey Resort on Geneva Lake - Fontana, WI

Company: Benchmark Hospitality
Location: Fontana
Posted on: January 12, 2022

Job Description:

Come be a part of something bigger!More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed. Come be a part of our "Be the Difference" culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn't love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more detailsAre you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to Be The Difference by creating memorable experiences in the lives of all we serve.

    As part of the Benchmark global hospitality and Abbey Resort family you are considered to be a 'transformational agent' for our guests and 'the best of the best'! You will have the opportunity to join an incredibly talented team at an all service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests' expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.

    Every Guest, Every Employee, Every Time!

    We offer an array of great benefits for all Abbey employees including on property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Caf-- Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. Benchmark also offers all team members discounts on travel, electronics, appliances, cell phones and service, rental cars, dining, movies, sporting events, theme parks and more. Hotel room discounts are available to employees and immediate family members at Benchmark properties. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley. For our full-time employees, we offer competitive and comprehensive medical, dental, life, disability, retirement and 401K benefits.

    If you are ready to come Be The Difference - apply now!What you will have an opportunity to do:We are looking for a highly motivated, customer focused leader to join our leadership team as Director of Rooms. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.In collaboration with the General Manager, the Director of Rooms will lead the Rooms Operations team (Front Desk, Bell Services, Concierge, Housekeeping, and Reservations) to provide exceptional service to our guests. This person will maintains established quality standards, lead the training efforts to influence the company culture and the drive to maintain service standards.

    If you have experience leading a successful Rooms Operations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role:
    • You will oversee the Rooms operations to lead the team in helping guests discover their "Wanderlust" experience
    • You will be the leader of the Service Culture
    • You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
    • You will develop and mentor a leadership team
    • You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
    • You will lead the team to ensure revenue maximization and accurate forecasting of occupancy.
    • Participates in Revenue Optimization Committee (ROC) meetings
    • You will Participate as a member of the Executive Committee
    • You will lead by example to ensure all guest interactions are handled in a professional manner.
    • Provide exceptional customer service by being engaging and taking sincere interest
    • Help to resolve problems and "WOW" guests through recovery when things aren't quite right
    • Works closely with the hotel teams to communicate and coordinate the day
    • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary informationWhat are we looking for?
      • Someone with 5+ years experience leading a Rooms Operations team in a service focused hotel or resort environment
      • Someone available to work a flexible schedule to include nights, weekends and holidays
      • Someone with a strong desire to make an impact on other people
      • Someone with an outgoing and engaging personality
      • Someone with strong Computer skills, and experience with PMS systems
      • Someone with excellent verbal and written communication skills
      • Someone with the ability to work in a fast-paced settingBenchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Benchmark Hospitality, Rockford , Director of Rooms - The Abbey Resort on Geneva Lake - Fontana, WI, Executive , Fontana, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Rockford RSS job feeds