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Catering and Conference Services Manager - The Abbey Resort on Geneva Lake - Fontana, WI

Company: Benchmark Hospitality
Location: Fontana
Posted on: November 19, 2021

Job Description:

Come be a part of something bigger!More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed. Come be a part of our "Be the Difference" culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn't love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more detailsWho are we?Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to Be The Difference by creating memorable experiences in the lives of all we serve.As part of the Benchmark global hospitality and Abbey Resort family you are considered to be a 'transformational agent' for our guests and 'the best of the best'! You will have the opportunity to join an incredibly talented team at an all service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests' expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.Every Guest, Every Employee, Every Time!We offer an array of great benefits for all Abbey employees including on property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Caf-- Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. Hotel room discounts are available to employees and immediate family members at Benchmark properties. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley. For our full-time employees, we offer competitive and comprehensive medical, dental, life, disability, retirement and 401K benefits.If you are ready to come Be The Difference - apply now!What you will have an opportunity to do:BASIC FUNCTION: The Catering and Conference Services Manager is responsible for assisting the Director of Catering to ensure booked affairs are in compliance with property policy while maintaining high standards of quality and efficiency. Maintaining optimum guest satisfaction and meeting or exceeding overall profitability objectives.ESSENTIAL FUNCTIONS:
    • Managing event logistics and operations by ensuring that events progress seamlessly by following established procedures, collaborating with other employees both verbally and in writing ensuring accuracy.
    • Detail group sales files as assigned by Director of Catering & Conference Services and enter all details with the assistance of Delphi hotel system accurately.
    • Ensures orderly and accurate computerized accounting of Catering and Conference Service files
    • Follow-up on all function details with Banquet Manager, Executive Chef, Audio-Visual Technicians, Equipment Rentals, etc.
    • Attend daily banquet event order meetings with department managers.
    • Upsells to increase average checks, menu items, etc.
    • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
    • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
    • Oversees customer experiences from file turnover through the post event phase
    • Manages group room blocks and meeting space for average to large-sized assigned groups
    • Identifies operational challenges associated with client and determines how to best work with property staff and customer to solve these challenges and/or develop alternative solutions
    • Uses judgement to integrate current trends in event management and event design
    • Solicits feedback from property departments to identify areas for improvement to enhance the event planner's experience.
    • Follows up with client post-event, responding to guest problems and complaints, obtaining feedback on product quality and service levels
    • Participate in business review and pre/post-event meetingsMARGINAL FUNCTIONS:
      • Required to perform other tasks and duties as assigned.
      • Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
      • Respond to any reasonable task as assigned by Manager.
      • Interface positively with other departments, offering assistance when needed.
      • Stay current with Delphi and update account data as necessaryENVIRONMENT:Indoor environment with carpeted surfaces. Well-lit with good ventilation. Property venue touring and event oversight will include both indoor and outdoor venues, and all-weather conditions.We are an Equal Opportunity EmployerM/F/D/VWhat are we looking for?QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:
        • High school diploma or equivalent.
        • College degree preferred or equivalent work experience.
        • Working knowledge of a hotel.
        • Highly developed communication skills.
        • Computer literate in Microsoft Word, Publisher and able to learn the Delphi system
        • 1 - 2 years previous experience in the hospitality industry.
        • CMP certificate desirable, but not necessaryBenchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Benchmark Hospitality, Rockford , Catering and Conference Services Manager - The Abbey Resort on Geneva Lake - Fontana, WI, Executive , Fontana, Illinois

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