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Account Manager

Company: ArcBest
Location: Rockford
Posted on: January 8, 2021

Job Description:

What You'll Do
ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.
Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.
Currently, we are looking for an Account Manager to join the ArcBest team. Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers. This is an outside sales role.
Your contribution may include:


  • Develop sales strategies and a comprehensive understanding of customers business models

  • Identify customer challenges; develop and implement solutions to create opportunities

  • Make sales calls and presentations to customers of all sizes

  • Manage business relationships and entertain customers

  • Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs

  • Conduct calls and face-to-face meetings with customers

  • Aggressively pursue customers using networking, social media, customer referrals, etc.

  • Obtain and develop new accounts utilizing Company techniques and methods

  • Maintain and grow expertize of ArcBest service offerings

  • Collaborate with customers, front-line management, and various ArcBest departments

  • Negotiate service requirements and prices; establish service packages

  • Create service solutions for customers unique business problems, and initiate pricing

  • Assist in collection process and cargo claim prevention, as needed

  • Maintain accurate territory account information in ArcBest database

  • Complete monthly sales audit reports and expense reports, as company guidelines require

  • Complete itinerary and call report as required by Company guidelines and IRS regulations

  • Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share

  • Exhibit excellent customer service

  • Maintain a positive, customer-focused attitude in a highly intense environment

  • Interact with all employees and customers in a professional and courteous manner

  • Work in a team setting to accomplish goals

  • Other duties and projects, as assigned
    As an Account Manager, you will be a member of the ArcBest Outside Sales team. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload and customer and company events.
    Ready to apply? Before doing so, please make sure you meet the minimum requirements:

    • BA or BS in Business, Marketing, and/or Supply Chain Management is preferred, but a well-managed and successful sales career will be considered as well.

    • Prior C-Level presentation experience, financial acumen, and strong organizational skills are preferred.

    • Solid communication and presentation skills are a must.

    • One should be professional, courteous and have a customer-focused attitude.

    • We are searching for someone with the ability to lead the sales process from uncovering a customer's needs, to successful account development.

    • Current and legal drivers license to operate motor vehicle.
      The benefits of joining our team are as follows:

      • Attractive salary plus incentive plan.

      • Professional training.

      • Excellent benefits-Medical, Dental, Vision, 401k.

      • Cell phone and car allowance.

      • Expense account.

      • Paid holidays and vacation.
        If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

Keywords: ArcBest, Rockford , Account Manager, Executive , Rockford, Illinois

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