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Senior Engineer - Service Engineering

Company: Collins Aerospace
Location: Rockford
Posted on: April 15, 2019

Job Description:

Senior Engineer - Service Engineering Date Posted: 2019-03-14-07:00 Country: United States of America Location: A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight! This position is for a seasoned Service Engineering professional working independently. Develops specialized product knowledge, maintains effective communication and frequent contact with customers and field team members, performs complex diagnostic procedures, conducts analysis and interprets complex test information to help resolve design/system related issues. Communicates technical information and keeps customers and team members up-to-date on outstanding issues. This position requires a highly motivated individual to drive action in the development, planning, and implementation of timely and effective corrective actions for field issues involving the 787 Air Management Systems (AMS). The process includes data gathering (field reliability, operator use and maintenance), analysis, coordinating special investigations, customer training, product testing, strong customer and Collins field service interface, and corrective action implementation. Primary Responsibilities: Maintains effective communication with customers and field team members to understand requirements for improvements. Maintains frequent customer contact which requires a high degree of tact and courtesy. Develops specialized product knowledge. Performs complex diagnostic procedures. Analyzes and interprets complex test information to resolve design/system related problems. Communicates technical information to technical and non-technical stakeholders. Ensures customers and field team members are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs. Acts as customer and field service interface. Drives improvements based on end user experience. Performs corrective actions for field issues, special investigations, and product testing. Includes Power Plant engineers. Qualifications: Basic Qualifications: Bachelor's degree and five years of prior relevant experience Preferred Qualifications: Experience with customers and/or senior leadership Field service experience Root cause analysis experience Data analysis experience MS Office Suite Education: Candidates for this role should possess a Bachelor's degree in Mechanical, Electrical or Systems Engineering or a related discipline and five years of prior relevant experience or an Advanced degree and three years of prior relevant experience Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen. Note: A Background check and a drug screen are required for every external new hire in the U.S. A re-hire will be drug screened if it has been 12 months since they were last employed by UTC. UTAS United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Note to candidates regarding interview scams: We'd like to make it clear that Collins Aerospace never asks candidates for money. If you've been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Please report any suspicious activity to Talent Acquisition. United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. Note to candidates regarding interview scams: We'd like to make it clear that UTC Aerospace Systems never asks candidates for money. If you've been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Please report any suspicious activity to Talent Acquisition.

Keywords: Collins Aerospace, Rockford , Senior Engineer - Service Engineering, Engineering , Rockford, Illinois

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