Electrician Technical Support Specialist

Company: AP Electric & Generators LLC
Location: Pleasant Prairie
Posted on: April 3, 2026

Job Description:

Job Description Job Description About AP Electric & Generators AP Electric & Generators is a leading provider of standby and backup power solutions nationwide. For over 28 years, we’ve helped homeowners and businesses stay powered and protected with reliable generator systems. Our team is passionate about great service, expert advice, and keeping our customers confident when the power goes out. Position Overview We’re looking for an Electrician to join our Customer Support Call Center team. This unique role blends technical expertise with exceptional customer service — helping customers diagnose generator issues, coordinate service, and provide expert guidance over the phone or email. If you’re an experienced electrician who enjoys helping people and solving problems, this is a great opportunity to apply your skills in a professional, customer-facing environment. What You’ll Do - Answer inbound calls and emails from customers about generator operation, installation, or service. - Perform remote troubleshooting and technical support for standby generator systems. - Schedule service appointments and coordinate with field technicians or service partners. - Log customer interactions, troubleshooting notes, and outcomes in our CRM system. - Guide customers through warranty claims, product registration, and preventive maintenance. - Educate customers on safe operation and upkeep of standby generators. - Support AP Electric’s mission to provide fast, knowledgeable, and reliable customer care. What You’ll Bring - Active state electrician license (preferred but not required). - 3 years of experience working with standby or backup power systems. - Previous call center, help desk, or customer service experience preferred. - Strong communication skills — both technical and customer-friendly. - Proficient with computers, email, and CRM systems. - Ability to stay calm, organized, and professional under pressure. Bonus Points For - Experience with major generator brands: Generac, Kohler, Briggs & Stratton, or Cummins. - Background in residential or commercial electrical systems. - Bilingual (English/Spanish). Why Join AP Electric - Competitive pay annual performance bonus - Health insurance reimbursement - Paid time off and holidays - Training and career growth opportunities - Supportive, team-driven culture Schedule - Full-time position (Monday–Friday), no weekends How to Apply If you’re a licensed electrician who enjoys helping customers and solving technical challenges, we want to hear from you! Apply today and power your career with AP Electric & Generators.

Keywords: AP Electric & Generators LLC, Rockford , Electrician Technical Support Specialist, Engineering , Pleasant Prairie, Illinois