Solutions Engineer - Customer Solutions

Company: Midland States Bank
Location: Rockford
Posted on: May 16, 2022

Job Description:

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

Position Summary

The Solutions Engineer-Customer Solutions will serve as the experienced analyst function for the digital team, a liaison between the Bank's business units, Technology Vendors and the internal IT Department. The Solutions Engineer-Customer Solutions will meet the primary digital team objective through various means, including project management and planning, research, data analysis, report development and system requirements documentation.

Primary Accountabilities

Analyze and report on data and system functionality to ensure business needs are met.
Function as a subject matter expert (SME) on assigned systems.
Work with customers and partners to identify business requirements.
Effectively communicate relevant information to stakeholders, co-workers, project teams, supervisor and management.
Adhere to Change Management Program procedures.
Participate in the on-going development, system parameter changes, and support of existing applications and systems.
Implement, configure, integrate, maintain/upgrade and support applications & systems.
Assist with the design and development of test plans and test cases.
Adhere to software life cycle, ensuring applications are up to date and plans exist for any end-of-life applications.
Ticket management and analytical troubleshooting.
Perform root cause analysis and recommend solutions to prevent issue reoccurrence.
Maintain adequate documentation for all work in progress and completed.
Seek guidance when needed in an effective and efficient manner.
Assist with new systems research and evaluations.
Improve workflow redesigns and process improvements where applicable.
Subscribe to and read appropriate trade journals and knowledge sources to understand trends.
Share knowledge and assist with training of team members.
Be task focused and prepared to do a variety of tasks in a changing environment.
Present ideas in a concise and focused manner. Travel throughout MSB facilities as needed.
Work outside the bank's normal operating hours; including nights and weekends based on current project need.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Perform other duties as assigned.

Position Qualifications

Education/Experience:
Bachelor's Degree or equivalent work experience.
2-5 years' of related professional experience.
Strong communications skills (written, verbal and presentation).
Excellent interpersonal skills with internal clients, vendors and management.
Basic knowledge of project management techniques and tools.
Function effectively in an agile work environment.
Able to complete tasks in high paced environment.
Ability to balance workloads efficiently and effectively while managing priorities and timelines.
Ability to diagram data flow.
Ability to create customer journey map.
Conceptual Understanding of Macros, API, XML.

Competencies:
Business insight
Cultivates innovation
Drives results
Makes sound decisions
Being a brand champion
Collaborates
Communicates effectively
Customer focus
Being Authentic
Emotional Intelligence
Self development
Being flexible and adaptable

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com .
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

PI175610391

Keywords: Midland States Bank, Rockford , Solutions Engineer - Customer Solutions, Engineering , Rockford, Illinois