Restoration Crew Lead

Company: SERVPRO of North/South Rock County/Racine County/L
Location: Lake Geneva
Posted on: February 12, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Company car Dental insurance Opportunity for advancement Paid time off Vision insurance Do you love helping people through difficult situations? Then dont miss your chance to join our Franchise as a new Production/Cleaning Lead. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened" Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Responsibilities: Manage and complete jobs according to SERVPRO processes per work order Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish Follow and enforce all safety procedures on the job site Communicate and establish relationships with commercial, insurance, and residential customers Explain processes and answer customer questions, as needed Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met Communicate clear expectations to Production Technicians and supervise their activities Perform production processes as scheduled and ensure quality control Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers Resolve problems quickly as they arise Manage job file documentation to ensure complete and accurate project details Manage and control costs of production projects Manage assets by protecting and using equipment and materials properly Clean and maintain vehicles, equipment, warehouse, and office areas Perform sales and marketing activities, including add-on sales and security checks Walking and standing for long periods of time, driving, sitting, climbing Qualifications: Effective written and oral communication High school diploma/GED Ability to travel locally or out of state when necessary Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance Ability to climb ladders and work at ceiling heights Ability to work in tight spaces (e.g., crawls spaces under buildings) Repetitive pushing/pulling/lifting/carrying objects Must have a valid drivers license Ability to pass a background check Professional appearance and great attitude Experience Preferred but can provide training for this position Benefits: Paid vacation Paid holidays Competitive pay Overtime Emergency bonuses Opportunity for advancement We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law. Job Type: Full-time Benefits: 401(k) Dental insurance Vision insurance Schedule: Monday to Friday Compensation: $18.00 - $23.00 per hour

Keywords: SERVPRO of North/South Rock County/Racine County/L, Rockford , Restoration Crew Lead, Customer Service & Call Center , Lake Geneva, Illinois