Customer Service/Key Account Coordinator
Location: Chicago
Posted on: June 23, 2025
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Job Description:
FULLY REMOTE Degree Required This Jobot Consulting Job is hosted
by: Kelly Breen Are you a fit? Easy Apply now by clicking the
"Apply Now" button and sending us your resume. Salary: $50,000 -
$58,240 per year A bit about us: This company specializes in
flexible, tech-enabled warehousing and on-demand distribution
solutions designed to streamline last-mile logistics and inventory
management across the U.S. Why join us? Be part of an innovative
team revolutionizing last-mile logistics with cutting-edge
technology and flexible storage solutions. Work from anywhere (as
long as you can be camera ready)! Work in a fast-paced environment
that values creativity, adaptability, and problem-solving.
Contribute to scalable solutions for major brands looking to
modernize their supply chains. Gain exposure to a wide range of
industries, from retail to healthcare, through dynamic fulfillment
projects. Join a company that prioritizes customer success,
operational efficiency, and employee development. Job Details Job
Details: Our company is seeking a dynamic, detail-oriented, and
customer-focused Consulting Customer Service/Key Account
Coordinator to join our team. This individual will play a pivotal
role in maintaining and strengthening our client relationships. The
ideal candidate will have a proven track record of managing key
accounts with a minimum of 2 years of experience in a similar role.
The successful applicant will demonstrate a deep understanding of
customer service principles and a passion for problem-solving. They
will be positive, energetic, a self starter, and enjoy video
meetings because while this role is fully remote, majority of your
day is on camera! Responsibilities: 1. Serve as the primary point
of contact for all key account related matters, ensuring the
highest level of customer satisfaction. 2. Handle inbound customer
service calls and resolve customer concerns promptly and
professionally. 3. Analyze customer data, identify trends, and
develop strategies to improve customer retention and satisfaction.
4. Collaborate with the sales team to identify upselling and
cross-selling opportunities within key accounts. 5. Coordinate with
various departments to ensure seamless service delivery and resolve
any issues that may arise. 6. Regularly review customer feedback
and market trends to suggest improvements to our products and
services. 7. Develop and maintain strong relationships with key
stakeholders within client organizations. 8. Conduct regular
account reviews to track client satisfaction and identify
opportunities for growth. 9. Provide regular updates to senior
management on account status, challenges, and opportunities.
Interested in hearing more? Easy Apply now by clicking the "Apply
Now" button. Jobot is an Equal Opportunity Employer. We provide an
inclusive work environment that celebrates diversity and all
qualified candidates receive consideration for employment without
regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. Sometimes
Jobot is required to perform background checks with your
authorization. Jobot will consider qualified candidates with
criminal histories in a manner consistent with any applicable
federal, state, or local law regarding criminal backgrounds,
including but not limited to the Los Angeles Fair Chance Initiative
for Hiring and the San Francisco Fair Chance Ordinance.
Keywords: , Rockford , Customer Service/Key Account Coordinator, Customer Service & Call Center , Chicago, Illinois
