Office Specialist

Company: Illinois Department of Children and Family Service
Location: Chicago
Posted on: May 17, 2025

Job Description:

Job Requisition ID: 47094 Closing Date: 06/06/2025 Agency: Department of Children and Family Services Class Title: OFFICE SPECIALIST - 30080 Skill Option: None Bilingual Option: None Salary: Anticipated Starting Salary (Eff 7/1/25) $4,414/monthly (step 1b); Full Range $4,414 - 5,926 monthly Job Type: Salaried Category: Full Time County: Cook Number of Vacancies: 1 Bargaining Unit Code: RC028 Merit Comp Code: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something biggersomething that touches the lives of every person who calls Illinois home. No matter what state career you're looking for, we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Essential Functions Maintains and updates computer system to track court dates and provide court related reports to DCFS and private agency workers identifies patterns of consistent missed court dates and other problems among caseworkers and/or supervisors and provides reports of same for submission to the Administrator of Court Services provides information related to justification of missed court dates and explanation of other problems recommends enhancements for modifications improvements etc. to system as required. Generates letters to responsible worker/supervisor to obtain justification for missed court dates and to explain other problems monitors to ensure response is received from worker/supervisor and documents response through tracking system. In the absence of the receptionist answers incoming calls and screens callers to determine nature of request interviews caller to gather needed information to assess situation transfers all calls to appropriate persons announces callers and takes accurate messages greets visitors and directs walk-ins to appropriate offices and resources provides information and assistance in person and by phone to representatives of other agencies clients the general public and others copies or assists with copying service plans or casework court materials for caseworkers and staff. Receives and distributes to court personnel reports prepared by professional staff and monitors to ensure court documents including petitions motions orders and subpoenas are received by appropriate staff. Communicates court orders and decisions to caseworkers advises caseworker regarding what the court will expect at the next hearing or progress report monitors to ensure receipt and comprehension of messages. Assists when problems arise in court by locating worker/supervisor making necessary phone calls to obtain information utilizing DCFS computer systems to clarify case information updating necessary information and relaying messages to legal staff and DCFS administrators as directed handles crisis situations that arise in court due to worker absence or lack of critical case information that must be provided to the court immediately identifies problems and recommends remedial action serves as a go-between for court and workers/attorneys. As directed performs timekeeping functions for the Office of Legal Services. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge skill and mental development equivalent to two years of secretarial/business college and one year of office experience or completion of high school and three years of office experience or three years of independent business experience. Conditions of Employment 1. Requires ability to pass a background check. 2. All conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. About the Agency DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. The Office of Legal Services works in a supportive capacity to ensure Departmental adherence to all applicable laws, statutes, regulations, and court orders. Work Hours: Monday - Friday 8:30 AM - 5:00 PM Work Location: 2245 W Ogden Ave, Chicago, Illinois, 60612 Agency Contact: Michael Bernardy Email: [email removed] (for questions only) Posting Group: Office & Administrative Support; Legal, Audit & Compliance This position DOES NOT contain Specialized Skills (as that term is used in CBAs). This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions. To exercise contractual rights for this position, employees must upload a copy of the UMP grade notice to their application documents prior to submitting their application. APPLICATION INSTRUCTIONS Use the Apply button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the View Profile link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com click Application Procedures in the footer of every page of the website. The main form of communication will be through email. Please check your junk mail, spam, or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: [email removed] [email removed] Employment Type: Full Time

Keywords: Illinois Department of Children and Family Service, Rockford , Office Specialist, Administration, Clerical , Chicago, Illinois