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Receptionist

Company: Mercyhealth
Location: Rockford
Posted on: January 12, 2022

Job Description:

ReceptionistDepartment/Skill highlights+ Womens Center - Springbrook+ Monday - Friday, rotating Saturdays Beginning Summary- Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:+ Employee engagement, empowerment and growth+ Teamwork toward our common goal - providing exceptional health care services with a passion for making lives better+ An atmosphere of caring and quality that cascades throughout the organizationEssential duties and ResponsibilitiesClerical+ Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.+ Retrieve messages from voice mail and forwards to appropriate personnel.+ Answer questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.+ Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.+ Monitors visitor access and issues passes when required.+ Receives, sorts, and routes mail, and maintains and routes publications.+ Orders, receives, and maintains office supplies.+ Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.+ Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.+ Uses barriers as needed.+ Make copies of the floor room assignments for each modality.+ Update the call binder and white board with current day information.+ Assist and monitor Hold patients in our waiting room+ Process Fed-Ex requests.+ Required to access patient information needed to perform their job duties.Epic Registration+ Responsible for EMR (Electronic Medical Records) registration /check-in processes in Epic.+ Verifies patient demographics.+ Collects signed HIPAA and Consent for Treatment documents and sends documents to Medical Records for scanning.+ Scans insurance cards, ID's, etc.+ Utilizes appropriate patient scripting and verifies patient identifiers.+ Prints wristbands and labels for patients. Attach wristbands to the correct patient for their procedure. Place the labels in the correct modality mailbox for pickup by the Technologists.+ Safeguards patient privacy and confidentiality per MHS policies.+ Completes the registration check-in process in a timely manner.EDUCATION & EXPERIENCE High School diploma or equivalentCustomer Service experience requiredPrevious medical reception experience preferred.Medical terminology preferredRadiant/Cadence experience preferredCERTIFICATION/LICENSURECPR within 90 daysSpecial Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. This is considered heavy work due to Radiology Transport duties. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust. Manual dexterity needed to operate telephone and keyboardKeywords Receptionist, Customer Service, Registration, Insurance, Billing

Keywords: Mercyhealth, Rockford , Receptionist, Administration, Clerical , Rockford, Illinois

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