Customer Service Representative - Valent Biosciences LLC
Company: Sumitomo Chemical Group Companies Of America
Location: Libertyville
Posted on: April 1, 2026
|
|
|
Job Description:
About Us: Valent BioSciences LLC is a worldwide leader in the
research, development, manufacturing, and commercialization of
biorational products for the agriculture, public health, and
forestry markets. We have more than 60 years of experience bringing
biorational products to market, and our products are used in
sustainable operations in 95 countries around the world.
Biorational products maximize plant quality, productivity, and
sustainability. As a wholly owned subsidiary of Sumitomo Chemical,
Valent BioSciences LLC operates with the Sumitomo Spirit mindset,
which means to benefit both self and others, recognizing that
private and public interests are one and the same. It’s about
contributing to society, as well as making a profit. Description of
Job: Serves as primary point of contact for customers and
affiliates in LATAM region. Enter and maintain customer orders via
SAP. Works directly with customers and affiliates providing
detailed and accurate information to ensure customer satisfaction.
Daily correspondence with Master Production Scheduling (MPS),
Purchasing, Labeling, Logistics, Quality, Regional Marketing
Managers (RMM) and toll manufacturer to determine production
availability. Arrange movement of material with freight forwarders.
Daily review of orders to ensure proper pricing, promise dates,
delivery dates, ETD’s, ETA’s and forecasting information.
Coordinates and analyzes all regional OTD & tree loss data for
weekly and monthly reporting. Main contact between Logistics and
affiliate on transit times, ETD’s and shipping delays. Principal
Responsibilities: • Entry and maintenance of sales orders via SAP
system; includes standard orders, credits, debits, returns and
quotes. • Invoicing of sales orders; commercial invoices and
proforma invoices. • Coordinate with freight forwarders on freight
quotes, documents, ETD’s, ETA’s and booking documents. • Direct
contact for affiliates on order status, promise dates and order
updates. • Provide accurate and complete information to customers
by using the appropriate tools. • Review product availability via
SAP MRP system. • Monitor daily open order report for assigned
region. • Run month end reports to ensure invoicing has been
completed. • Uploading documents to the Valent web portal. •
Monitor general Customer Service email inbox and voicemails. • Lead
weekly meetings with affiliates, with presentation material
generated by Power BI and PowerPoint to review on-time metrics,
process times, PO matching and discrepancies. • Leads strategic
analysis of weekly/monthly tree loss analysis. • Develop and lead
standardization of tree loss analysis, views, and messaging. •
Delivers monthly OTD, tree loss and key risks to regional business
managers. • Follow set work instructions and provide valuable
feedback for change to improve inefficiencies. • Effectively
communicate with internal and external customers. • Effective oral
and written communication skills. • Other duties as assigned.
Experience: • 3 years of related experience • Proficient in SAP,
Excel, Power BI • International customer service and export
experience a plus • Fluent in Spanish mandatory Education: •
Preferred associate degree OR equivalent experience Travel: N/A
Location: Libertyville, IL What We Offer We recognize that
compensation and benefits play a crucial role in your career
decisions. That’s why we’re dedicated to equitable pay practices
and transparency in how we reward our employees. Base hourly rate:
The estimated hourly base rate for this position ranges from $31.97
- $38.37 . Individual pay is based upon location, skills,
experience, and other relevant factors. Incentives: All full-time
employees are eligible for an incentive program or profit-sharing
program in addition to their base salary. Benefits: High-quality
healthcare coverage starting on day one, with options for medical
(HSA/HRA), vision, and dental plans 5% company contribution to your
401(k), plus a quarterly discretionary bonus Immediate 100% vesting
of all retirement contributions Financial assistance programs to
support your goals Life and disability insurance for added security
Generous paid time off, including vacation, holidays, and volunteer
days Flexible work arrangements available Our Commitment to a
Sustainable Future At Valent Group of Companies, we’re proud to
power a sustainable future through our work. Sustainability and
corporate social responsibility (CSR) have been at the core of our
culture since the beginning. Today, they continue to drive
everything we do. Join us in making a meaningful impact and
contributing to a better world. Valent U.S.A., Valent North America
LLC, Valent BioSciences LLC and Mycorrhizal Applications LLC are an
Equal Opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation and/or identity, national origin,
citizenship, immigration status, disabilities, or protected veteran
status. LI-HYBRID
Keywords: Sumitomo Chemical Group Companies Of America, Rockford , Customer Service Representative - Valent Biosciences LLC, Accounting, Auditing , Libertyville, Illinois
