Team Lead- Mortgage
Company: Midland States Bank
Location: Rockford
Posted on: January 13, 2026
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Job Description:
As a Team Lead in the Mortgage department at {EMPLOYER-DESC},
you will oversee a dynamic team responsible for managing all
aspects of mortgage loan operations from application to closing.
This pivotal role ensures the delivery of exceptional customer
service while maintaining compliance with industry regulations and
organizational standards. The ideal candidate will demonstrate
strategic leadership, robust communication skills, and a deep
understanding of mortgage banking processes. Manage and oversee the
daily operations of the mortgage team, ensuring compliance with
state and federal regulations and company policies. Lead and
inspire the team to achieve and exceed departmental goals and
objectives. Collaborate with other departmental managers to
streamline processes and improve service delivery. Monitor key
performance indicators (KPIs), providing regular reports to senior
management on team performance and operational outcomes. Train and
develop team members, ensuring they are equipped with the necessary
skills and knowledge to perform their roles effectively. Handle
complex customer issues, providing solutions that align with
company policies and customer satisfaction goals. Stay abreast of
developments in mortgage banking, including regulatory changes and
advancements in mortgage technology. Strong leadership and team
management skills In-depth knowledge of mortgage lending processes
and compliance regulations Excellent communication and
interpersonal skills Ability to analyze financial data and make
informed decisions Proficiency in mortgage-related software and
applications Strong problem-solving and negotiation skills Medical
Insurance Dental Insurance Vision Insurance Life Insurance 401k
Certified Mortgage Banker (CMB) preferred Completion of any
relevant mortgage lending certification programs
Keywords: Midland States Bank, Rockford , Team Lead- Mortgage, Accounting, Auditing , Rockford, Illinois
